تفاصيل عن الوظيفة
المجال المهني
الطيران
المجال الوظيفي:
خدمة العملاء ودعمهم
مجموع المناصب:
5
نوع الوظيفة:
دوام كامل ( مناوبة‎ )
القسم:
Customer Experience
مكان العمل:
جدة, المملكة العربية السعودية
الجنس:
انثى
الجنسية:
سعودي
المسمى التعليمي:
High School and above
المستوى الوظيفي:
مبتدئ
التعليم :
High School
الحد الأدنى من الخبرة:
خريج(or experience within a customer/sales environment)
متطلبات السفر:
غير مطلوب
رخصة العمل:
المملكة العربية السعودية
آخر تاريخ للتقديم :
١٠ يونيو ٢٠١٨
تاريخ النشر:
١٠ مايو ٢٠١٨
المهارات المطلوبة
  • Answer all calls in a professional manner, following the approved script to deliver an exceptional Customer Experience to flyadeal Customers and to achieve individual revenue and quality targets
  • Maintain a thorough knowledge of all flyadeal products, services and systems, providing accurate information and updates at all times.
  • Promote and sell relevant additional products to enhance the Customer’s journey.
  • Ensure all data entered into flyadeal systems is accurate and within established guidelines.
  • Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during day-to-day calls.
  • Deal professionally with Customer issues, taking all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of Team Leaders.

المهارات المطلوبة

• Customer Service
• Ability to understand and interpret Customer needs,
• basic of Microsoft Office and ability to learn and use new software applications
• Problem solving
• Excellent Command of Arabic
• Good English.