تفاصيل عن الوظيفة
المجال المهني
الطيران
المجال الوظيفي:
خدمة العملاء ودعمهم
مجموع المناصب:
5
نوع الوظيفة:
دوام كامل ( مناوبة‎ )
القسم:
Commercial
مكان العمل:
جدة, المملكة العربية السعودية
الجنس:
غير مهم
الجنسية:
سعودي
المسمى التعليمي:
High School and above
المستوى الوظيفي:
مبتدئ
التعليم :
High School
الحد الأدنى من الخبرة:
خريج(or experience within a customer/sales environment)
متطلبات السفر:
غير مطلوب
رخصة العمل:
المملكة العربية السعودية
آخر تاريخ للتقديم :
٠٩ فبراير ٢٠٢٣
تاريخ النشر:
٠٩ يناير ٢٠٢٣
المهارات المطلوبة
  • Contribute to a positive ‘Customer First’ environment within the CEC .
  • Achieve Productivity, Care and Revenue targets ▪ Handle all inbound calls without delay, optimising. revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner .
  • Escalate issues to management for further review immediately when required .
  • Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’ .
  • Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs .
  • Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times .
  • Ensure all data entered into flyadeal systems is accurate and within established guidelines .
  • Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing) .
  • Monitor Customer feedback and operational issues, escalating recurring issues without delay.
  • Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.