• Ensure that the Ground Handling Agent and other service providers are fully briefed on FAD requirements towards achieving smooth, timely and efficient service handling.• Deploy resources to best advantage to satisfy passenger and operational requirements arising during each duty period.• Deal with delays, disruptions, excess baggage or denied boarding through implementation of the processes and guidelines provided in the Ground Services Manual.• Assist in various administrative functions including rostering of staff, completion of performance appraisals and reordering of stationery.• Nurture good interpersonal skills, with the capability to interact effectively at various levels and across diverse cultures.• Be an effective team member.• Perform other duties as directed by Station Manager to meet the needs of the operation.• Continuously monitor and review service delivery standards contracted with service providers.• Communicate timely with Station Manager and Manager Airport Operations on matters affecting operations and requiring attention or intervention.• Provide support, encouragement, and feedback to agents as they learn assignments and posts.• Possess a sound knowledge of ground handling functions, IATA and ICAO recommended practices and GACA regulatory requirements.