Role Purpose:

Responsible for creating and following up on flyadeal warranty claims raised against failed parts within warranty coverage period. Responsible for the contract between flyadeal and logistics provider(s).

RESPONSIBILITIES

• Involves in material scheduling, planning, negotiating, purchasing, and expediting.
• Assists the supply chain and purchasing teams to reduce supplier lead times and material costs.
• Makes sure that purchasing and inventory requests are completed in a timely manner.
• Reads and understands warranty annexes within standard and customized service contracts.
• Reviews the history of part movement and analyse the need for warranty claiming.
• Ensures that all warrant paperwork and documentation are completed and maintained in an orderly fashion.
• Handles all warranty requests in compliance with both company standards and legal requirements.
• Creates and handles the shipment of defective parts and arranges for the delivery of replacements or receipt of credit.
• Keeps an accounting of daily work transactions.
• Communicates with outside suppliers and customers.
• Works directly with buyers and upper management, as well as customer service, inventory control, finance, and production staff.
• Communicates frequently with vendors and manufacturers to ensure claims are completed in a timely, efficient manner.
• Adapts supply chain to deal with changes in the market and suppliers.
• Works with supply chain agents to develop efficient supply chain strategies and manage company inventory.
• Develops warranty claim procedures to raise the efficiency and potential for warranty claim acceptance.

QUALIFICATIONS/REQUIREMENTS

Education

• Diploma/BSc in Engineering, Supply chain, or Business Administration

Experience

• 2-3 years' experience in the related field.

Job related Skills

• Excellent written and oral communication skills, organizational skills, and multitasking skills are required as well as negotiation and expediting skills.