Airport Sales Officer - Riyadh Airport

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Job Detail
Industry
Aviation
Functional Area:
Sales & Business Development
Total Position:
2
Job Type:
Full Time/Permanent ( Rotating‎ )
Department:
Commercial
Job Location:
Riyadh, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Career Level:
Experienced Professional
Education:
High School
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply By :
Apr 29, 2022
Posted On:
Apr 24, 2022
Job Description
Key Activities:
  • Face to face sales and enquiries from Customers at the airport, following SOPs to deliver an exceptional Customer Experience and to achieve individual revenue and quality targets
  • Maintain a thorough knowledge of all flyadeal products, services and systems, providing accurate information and updates at all times.
  • Promote and sell relevant additional products to enhance the Customer’s journey.
  • Ensure all data entered into flyadeal systems is accurate and within established guidelines.
  • Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during each shift
  • Deal professionally with Customer issues, taking all possible actions to resolve the issue to their fullest satisfaction, escalating to CEC Management as required.

  • Work with CEC team and airport colleagues to minimize disruption to Customers during flight delays and cancellations, including re-booking of flights, arranging bookings with other airlines and refund / compensation processing.

  • Support out-stations with first level queries re bookings, Navitaire, GoNow and any other related issues