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Accounts, Finance & Financial Services
Full Time/Permanent ( First Shift (Day) )
Jeddah, Saudi Arabia
Jan 31, 2023
Dec 25, 2022
Working to GACA & Credit Card Scheme timelines for Refunds and Compensation cases. Will be responsible for the accurate tracking and processing of all Customer queries relating to refunds and compensation.
Handle the refund and compensation tickets
Handle all GACA cases received from CEC team urgently
Handle all requests for total volume report for accepted cases
Created approval documentation
Action Credit card cases with the correct amount after approval
Handle all the refund bookings of internal and external functions
Update the refunded cases in both systems
Follow up the pending cases
Update the IBAN and compensation cases with the ledger sheet
Provide support in other revenue protection areas when required
Check the refund automation portal for any validated cases
Support management requirements
Provide support in other revenue protection areas when required.
Internal - Work with Commercial & Operations on Cases that need additional information
External Query management with Bank, APS, GACA and Alrajhi, as the Case requires
Support the team in the related projects
Assess all cases accurately and in-line with GACA regulations & flyadeal policy
Work to continuously improve the Refund and Compensation processes
Working knowledge of the Navitaire suite of systems (SkySpeed, GoNow)
Working knowledge of the PayFort PSP Portal for Reporting & Refund purposes
Attention to detail
Excellent interpersonal skills
Intermediate or above in MS tools
Proven verbal & written communication skills
Dear Applicant , Please note that applying is limited for two active positions only. Do you want to continue ?
Dear Job Seeker,
Please note that Recruitment Policy in CITC is based on its Recruitments for Talent that full fills specific Job Requirements.
We look for hiring those who possess the abilities and qualification required by the Job.
Therefore, the Recruitment will not be based on the order of Application rather on Vacant Position and their requirements.
I acknowledge that all the enter information is valid, and I am responsible for its validity. And CITC has the rights to use it in evaluation of my application. CITC also can reject my application if it is repeated or contains in valid information.