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Client Services & Customer Support
Full Time/Permanent ( Rotating )
Jeddah, Saudi Arabia
High School and above
Fresh(or experience within a customer/sales environment)
Feb 9, 2023
Jan 9, 2023
Contribute to a positive ‘Customer First’ environment within the CEC .
Achieve Productivity, Care and Revenue targets ▪ Handle all inbound calls without delay, optimising. revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner .
Escalate issues to management for further review immediately when required .
Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’ .
Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs .
Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times .
Ensure all data entered into flyadeal systems is accurate and within established guidelines .
Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing) .
Monitor Customer feedback and operational issues, escalating recurring issues without delay.
Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.
Dear Applicant , Please note that applying is limited for two active positions only. Do you want to continue ?
Dear Job Seeker,
Please note that Recruitment Policy in CITC is based on its Recruitments for Talent that full fills specific Job Requirements.
We look for hiring those who possess the abilities and qualification required by the Job.
Therefore, the Recruitment will not be based on the order of Application rather on Vacant Position and their requirements.
I acknowledge that all the enter information is valid, and I am responsible for its validity. And CITC has the rights to use it in evaluation of my application. CITC also can reject my application if it is repeated or contains in valid information.