Customer Engagement Centre Agent

Job Detail
Industry
Aviation
Functional Area:
Client Services & Customer Support
Total Position:
5
Job Type:
Full Time/Permanent ( Rotating‎ )
Department:
Commercial
Job Location:
Jeddah, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Degree Title:
High School and above
Career Level:
Entry Level
Education:
High School
Minimum Experience:
Fresh(or experience within a customer/sales environment)
Required Travel:
Not Required
Work Permit:
Saudi Arabia
Apply By :
Feb 9, 2023
Posted On:
Jan 9, 2023
Job Description
  • Contribute to a positive ‘Customer First’ environment within the CEC .
  • Achieve Productivity, Care and Revenue targets ▪ Handle all inbound calls without delay, optimising. revenue opportunities and communicating flyadeal policies and procedures in a clear polite manner .
  • Escalate issues to management for further review immediately when required .
  • Engage with Customers using ‘flyadeal voice’, identify opportunities to ‘surprise and delight’ .
  • Actively engage with management to produce own Personal Development Plan, identifying development needs to support career growth and exceed KPIs .
  • Maintain a thorough knowledge of all flyadeal products, services, systems and current marketing campaigns, providing accurate information and responses to Customers at all times .
  • Ensure all data entered into flyadeal systems is accurate and within established guidelines .
  • Support Team Leaders as required with flight disruption actions and system admin (incl. Queue Management and Cancelled Flight processing) .
  • Monitor Customer feedback and operational issues, escalating recurring issues without delay.
  • Work with colleagues across the business to resolve complaints and refine and improve the overall Customer Journey.