Airport Sales Officer - Jeddah Airport

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Job Detail
Functional Area:
Sales & Business Development
Total Position:
Job Type:
Full Time/Permanent ( Rotating‎ )
Job Location:
Jeddah, Saudi Arabia
No Preference
Career Level:
Experienced Professional
High School
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply By :
Apr 20, 2023
Posted On:
Mar 23, 2023
Job Description

Job Purpose:

As an Airport Sales Officer you will provide service excellence to flyadeal customers,Your main duties will be making new bookings; modifying existing booking and provideing an excellence customer experince. The airport sales office is open 24/7, 365 days a year, therefore all team members are required to cover the various shifts.

Key Responsibilities:
  • Face to face sales and enquiries from customers at the airport, following sops to deliver an exceptional customer experience and to achieve individual revenue and quality targets.
  • Maintain a thorough knowledge of all flyadeal products, services, and systems, providing accurate information and updates at all times.
  • Promote and sell relevant additional products to enhance the customer’s journey.
  • Ensure all data entered into flyadeal systems is accurate and within established guidelines.
  • Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during each shift.
  • Deal professionally with customer issues, taking all possible actions to resolve the issue to their fullest satisfaction.
  • Responsible for ensuring all sales (as per Daily Sale Report) are accurately reconciled and banked as per SOP.

Qualifications and Competencies:

  • High School Qualification with Minimum 2 years of job-related experience.
  • Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience.
  • Experience in reservations/ticketing, sales, customer services.
  • Ability to understand and interpret Customer needs.
  • Working knowledge of Microsoft Office and ability to learn and use new software applications.
  • Ability to resolve issues of conflict in a tactful and professional manner.
  • Ability to multi-task in a fast-paced changing environment and work well under stress
  • Excellent Command of Arabic.
  • Good written and spoken English.