Job Purpose:

As an Airport Sales Officer you will provide service excellence to flyadeal customers,Your main duties will be making new bookings; modifying existing booking and provideing an excellence customer experince. The airport sales office is open 24/7, 365 days a year, therefore all team members are required to cover the various shifts.

• Face to face sales and enquiries from customers at the airport, following sops to deliver an exceptional customer experience and to achieve individual revenue and quality targets.
• Maintain a thorough knowledge of all flyadeal products, services, and systems, providing accurate information and updates at all times.
• Promote and sell relevant additional products to enhance the customer’s journey.
• Ensure all data entered into flyadeal systems is accurate and within established guidelines.
• Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during each shift.
• Deal professionally with customer issues, taking all possible actions to resolve the issue to their fullest satisfaction.
• Responsible for ensuring all sales (as per Daily Sale Report) are accurately reconciled and banked as per SOP.

Qualifications and Competencies:

• High School Qualification with Minimum 2 years of job-related experience.
• Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience.
• Experience in reservations/ticketing, sales, customer services.
• Ability to understand and interpret Customer needs.
• Working knowledge of Microsoft Office and ability to learn and use new software applications.
• Ability to resolve issues of conflict in a tactful and professional manner.
• Ability to multi-task in a fast-paced changing environment and work well under stress
• Excellent Command of Arabic.
• Good written and spoken English.