• Ensure that the Ground Handling Agent and other service providers are fully briefed on FAD requirements towards achieving smooth, timely and efficient service handling.
• Deploy resources to best advantage to satisfy passenger and operational requirements arising during each duty period.
• Deal with delays, disruptions, excess baggage or denied boarding through implementation of the processes and guidelines provided in the Ground Services Manual.
• Assist in various administrative functions including rostering of staff, completion of performance appraisals and reordering of stationery.
• Nurture good interpersonal skills, with the capability to interact effectively at various levels and across diverse cultures.
• Be an effective team member.
• Perform other duties as directed by Station Manager to meet the needs of the operation.
• Continuously monitor and review service delivery standards contracted with service providers.
• Communicate timely with Station Manager and Manager Airport Operations on matters affecting operations and requiring attention or intervention.
• Provide support, encouragement, and feedback to agents as they learn assignments and posts.

• Possess a sound knowledge of ground handling functions, IATA and ICAO recommended practices and GACA regulatory requirements.
• Tertiary
• IATA or Airline certifications on airport handling
• 3-5 years airport management
• Experience in ticketing, passenger handling, ramp & baggage handling and load control functions.
• Ability to take direction from superiors and act as a team player
• Effective oral and written communication skills and exercise good judgment and decision making where necessary.
• Proven ability to work under pressure to defined tight timelines.
• Good analytical and decision making skills.
• Creative and innovative thinker in relation to problem solving.