IT Systems Support Engineer

Job Detail
Industry
Aviation
Functional Area:
IT Systems Support
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day)‎ )
Department:
IT
Job Location:
Jeddah, Saudi Arabia
Gender:
No Preference
Degree Title:
Bachelor’s degree in Computer Science/Advanced IT related qualification
Career Level:
Experienced Professional
Education:
Bachelors
Minimum Experience:
3 Years
Work Permit:
Saudi Arabia
Apply By :
Dec 15, 2022
Posted On:
Oct 29, 2022
Job Description

KEY ACCOUNTABILITIES / SUBSTANTIAL RESPONSIBILITIES:

Assist the IT Service Management team to do the following:

  • Provide 1st and 2nd level support.
  • Perform planned activities in conjunction with the relevant business function to deliver therequired computer equipment.
  • Deliver the on-going I.T. & Help Desk support services to the flyadeal community.
  • Perform planned activities to maintain a stable and robust, fit for purpose, central computer operations infrastructure for the company.
  • erform planned activities to deliver enhancements to the company’s computing infrastructure.
  • Where appropriate report on actual performance against service level agreements with external suppliers. Throughout the flyadeal IT user community. With external suppliers of IT related products and services
  • Install, configure, test, and maintain operating systems, application software, systems, and networking systems and IOS.
  • Perform regular preventive maintenance to data centre, networking devices and systems.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Maintain security, backup, and redundancy strategies.
  • Understanding of the attributes of various types of computing equipment that are available and understanding their comparative capabilities and performance in relation to their cost.

QUALIFICATIONS/REQUIREMENTS
  • Thorough knowledge of WAN & LAN technologies.
  • Thorough knowledge of support techniques for information management systems.
  • Thorough knowledge of computer hardware & software.
  • Sound knowledge of business computing, the equipment required to deliver it, and the mechanisms for finding faults and taking remedial action.
  • Thorough knowledge on Microsoft office 365 and Servers.
Education
  • Bachelor’s degree in Computer Science
  • Advanced IT related qualification
Certifications
  • CompTIA A+ , and CCNA
Experience
  • At least three years’ experience
  • Experience of maintaining computer operations and I.T. support in a multi-site environment in a company similar in size to flyadeal.
  • Understanding of the attributes of various types of computing equipment that are available and understanding their comparative capabilities and performance in relation to their cost.