Greet vendors, customers and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.
Requires a high school diploma or its equivalent with 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.
Responsibilities:
- Greet clients as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices
- Create and manage both digital and hardcopy filing systems for all partnersMake travel arrangements and schedule meetings based on all partners' itineraries
- Complete procedures when Guests arrive and leave
- Prepare bills and take payments
- Take and pass on messages to Guests
- Deal with complaints or problems
- Answer telephone calls and take messages or forward calls
- Schedule and confirm appointments and maintain event calendars
- Check visitors in and direct or escort them to specific destinations
- Inform other employees of visitors' arrivals or cancellations
- Copy, file and maintain paper or electronic documents and records
- Handle incoming and outgoing mail
Receptionist top skills & proficiencies:
- Customer Service
- Overachieving Attitude
- Work Ethic
- Verbal and Written Communication
- Friendly
- Professional
- Adaptable
- Patience
- Problem Solving Skills
- Accuracy and Attention to Detail
- Integrity
- Interpersonal Skills
- Telephone Skills
- Microsoft Office Skills
- Listening
- Professionalism
- Customer Focus
- Organization
- Handle Pressure
- Supply Management
